Colleagues celebrating a project success

Past Performance

Trusted by agencies, utilities and enterprises since 1998.

Real engagements, real results, from service management platforms to scaled Agile product delivery.

Founded

1998, Silver Spring, MD

Status

Minority-owned small business, SBA 8(a) graduate

Clients

Federal, utility, regulator, enterprise

Teaming

Prime or subcontractor

Attivasoft contracts

IT service management, implementation and delivery work led by Attivasoft.

Federal

US Census Bureau

ITSM product lifecycle on BMC Remedy

Challenge: Keep a mission-critical service management platform current and supported over many years.
Result: End-to-end ownership of the Remedy ITSM lifecycle across a long-running engagement from 2000.

Utility

Washington Suburban Sanitary Commission (WSSC)

BMC Remedy ITSM implementation

Challenge: Give the service desk and IT teams one platform for requests and incidents.
Result: Led design sessions, product definition and implementation of the BMC Remedy ITSM Suite.

Federal / DoD

US Marine Corps Recruiting Command

Service improvement & self-service

Challenge: Improve service levels and cost efficiency for a distributed user base.
Result: Prioritized high-value requirements and launched a self-service portal that improved customer satisfaction.

Public authority

Washington Metropolitan Airports Authority

ITIL/ITSM assessment & roadmap

Challenge: Consolidate multiple outsourced services into a single service desk ("One IT").
Result: Process and tool assessment, CMMI appraisal readiness and a short-, mid- and long-range ITIL v3 transition plan.

Regulator

PCAOB

ITSM upgrade with Scrum

Challenge: Upgrade the ITSM solution without a big-bang release.
Result: Introduced Scrum and Agile engineering practices for iterative, incremental delivery from initiation to go-live.

Federal

USDA APHIS

COTS delivery leadership

Challenge: Close gaps in COTS business requirements and unblock delivery.
Result: Self-organizing team, weekly risk and dependency readouts to leadership, and impediments removed through stakeholder alignment.

Recent Agile & product delivery leadership

Engagements led by our principal delivery coach, Ivo Tasong, that shape the methods our teams use today.

Financial services

SWIFT

Scaled Agile & product delivery

Challenge: Take new products from idea to pilot across a scaled organization.
Result: Led the Transaction Manager product and ISO 20022 migration tools to pilot; team velocity up 50% through story slicing and Gherkin acceptance criteria.

Federal

NOAA Aircraft Operations Center

Scrum delivery on Azure DevOps

Challenge: Bring predictability to software delivery.
Result: Bi-weekly sprints with a shared Definition of Done and sprint predictability sustained above 80%.

Federal

Pension Benefit Guaranty Corporation (PBGC)

Agile delivery transformation

Challenge: Move product teams from phase-gates to iterative delivery and justify the investment.
Result: Defined transformation objectives and metrics, launched a Community of Practice and an Agile delivery playbook portal.

Banking

Capital One

Agile product delivery

Challenge: Launch a digital merchant receipts service at enterprise scale.
Result: Service launched with 30% growth in user adoption and retention; PI planning, OKRs and dependency governance in place.

Transportation

Transurban

Lean-Agile & DevOps for ITSM

Challenge: Adopt Lean-Agile practices in the enterprise service management division.
Result: CI/CD pipeline and DevOps culture built; product owners coached on estimating and prioritization.

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