Columbia, Maryland, USA, April 20, 2015 – AttivaSoft (www.attivasoft.com) is inviting visitors to explore its recently launched website. AttivaSoft provides IT Consulting and Technical Services to Federal, State and Local Governments, and Medium size companies. The new website has been designed to better inform and educate customers about its portfolio of IT services and partner […]
Wade Palmer, Director of IT Services for AttivaSoft writes: “Often an afterthought, or even neglected, when implementing Business Service Management and IT Service Management (ITSM) Systems and Processes; Service Asset and Configuration Management (SACM) and Configuration Management Database (CMDB) good practices should be considered key components in an effective ITSM strategy. Getting a clear […]
Case Study March 2015 Essex County Council Louise John and Hayley Skargon “Essex County Council (ECC) is England’s second largest local authority and is the overarching local government body for Essex, an administrative area east of London. In collaboration with 12 district and borough councils, two unitary authorities, and about 300 town and parish councils, […]
The concepts around tool implementation and the adoption of best practice have, thankfully, matured in recent years. It is now well accepted that a big-bang approach to an IT service management (ITSM) program is not the best way to achieve an improvement. Gone are the days when an enthusiastic service management proponent would advocate launching multiple ITSM processes in one ‘big-bang’.