IT Services
Agile transformation and IT product delivery.
We help federal agencies and enterprises move from phase-gate waterfall to iterative delivery, with certified coaches working at team, program and enterprise level.
Talk to an Agile coachAgile Transformation & Product Delivery
The methods we use, matched to how your organization works.
We don't force one framework. We assess where you are, then apply the right mix to move from waterfall to iterative delivery, from the team level up to the enterprise.
Scrum
Bi-weekly sprints, backlog refinement, acceptance criteria and a shared Definition of Done that make delivery predictable.
See it in practice +Hide example −
At NOAA's Aircraft Operations Center we run bi-weekly sprints from an Azure DevOps backlog of epics, features and stories. Work is sized with T-shirt sizes and story points, nothing starts without acceptance criteria, and development and QA share one Definition of Done, so each sprint ends with tested, working software.
SAFe
Scaled delivery with Agile Release Trains, PI Planning, value stream mapping and dependency management across teams.
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At SWIFT we supported the move to a scaled model through SAFe bootcamps for leaders, value stream mapping workshops that aligned development value streams to Agile Release Trains, and PI Planning events that set priorities and surfaced cross-team dependencies up front.
Kanban & Scrumban
Flow-based delivery with WIP limits for support, operations and service desk teams that can't work in fixed sprints.
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For support and operations teams with unplanned work, we make the workflow visible on a board, set work-in-progress limits and track cycle time. Teams that also carry project work blend in sprint planning and retrospectives (Scrumban) without losing the ability to react to urgent tickets.
Lean UX
Customer journey mapping, storyboarding and fast feedback loops so teams build what users actually need.
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Before building, teams map the customer journey and storyboard key scenarios, then release small increments to real users for feedback. Gherkin-style acceptance criteria and story slicing keep each increment small and testable; at SWIFT this helped lift team velocity 50%.
DevOps
Governed workflows from analysis and peer review through SQA and release, cutting defects and recovery time.
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We set up a governed path from analysis to peer review, software QA and deployment, with test plans and test cases tied to each story. Every change is traceable, defects drop, and when something breaks the team recovers faster; we have seen mean time to recover fall 30%.
OKRs & Agile metrics
Velocity, predictability and MTTR dashboards in Jira, Azure DevOps and Rally that turn retrospectives into results.
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Leaders get dashboards in Jira, Azure DevOps or Rally showing velocity, sprint predictability and defect trends against quarterly objectives. Retrospectives feed an improvement backlog, and teams have sustained sprint predictability above 80%.
How a transformation runs
- 01
Assess
Agile maturity assessment of teams, roles and governance.
- 02
Design
Right-fit framework, playbook and coaching roadmap.
- 03
Coach
Hands-on coaching for teams, Scrum Masters, Product Owners and leaders.
- 04
Sustain
Communities of practice, metrics and inspect-and-adapt cycles.
80%+
sprint predictability sustained
50%
team velocity increase
30%
reduction in mean time to recover
20+ yrs
federal & commercial delivery
Coaching credentials
Recent engagements include NOAA's Aircraft Operations Center and SWIFT's scaled Agile transformation.