ITSM in the Cloud

AttivaSoft will deploy cloud-based Cherwell Service Management® (CSM) to deliver business and workforce enablement. The CSM platform, featuring truly codeless configuration and 11 ITIL®-verified processes, empowers IT teams to provide amazing service and go beyond ITSM. Choose your device with the CSM browser client, desktop client and native mobile applications for Android™ and iOS®. CSM’s interactive self-service portal offers your customers the convenience they expect. Rely on one of the highest availability cloud infrastructures in the industry, or deploy on premise – and switch anytime in a matter of hours. Cherwell’s flexible, straightforward licensing and pricing model puts you in control.


  • Easily design, deliver, and manage complete business services.
  • Rapidly configure new platforms and new users.
  • Use a broad range of underlying infrastructures in your cloud environment.
  • Scale cloud resources automatically based on user-defined service performance requirements.
  • Automate compliance to regulatory and security policies, and ensure ongoing configuration and patching.


Fast--Built to last solution with BMC Cloud Lifecycle Management

BMC Remedy OnDemand delivers the same powerful enterprise service management capabilities of Remedy ITSM with the maintenance-free agility, security, and performance you require from the cloud.

  • Agile cloud - Enable faster service delivery and adapt to changing business requirements.
  • Reliable cloud - Take advantage of a fully-managed global infrastructure with 24x7 monitoring and disaster recovery.
  • Connected cloud - Enjoy an amazingly simple and powerful user experience with a wide array of connected apps.
  • Powerful cloud - Extend service and support for any line of business, quickly.
  • Secure cloud - Trust multi-layered, end-to-end security and data management based on National Institute of Standards & Technology controls.
  • Cost-effective cloud - Leave implementation, upgrades, and administration to be managed by BMC experts.