Cherwell CSM Request Fulfillment

Cherwell CSM’s Service Catalog provides an actionable, easy-to-use service catalog that presents end users with only those specific services to which they are entitled. You can even provide associated costs, estimate delivery times, and use the Cherwell Service Management Product Catalog or a third-party catalog to enable charge-backs.



Request Fulfillment - Streamline and automate common service requests such as new employee set-up and requests for equipment. End users can easily select the desired service from your service catalog and track the progress of their request via the self-service portal. Technicians can quickly review, approve, and communicate to end-users the status of the request with simple One-Step actions in Cherwell Service Management.