Cherwell Service Management

Cherwell Service Management® (CSM) 5.0 delivers IT service management (ITSM), business and workforce enablement. The CSM platform, featuring truly codeless configuration and 11 ITIL®-verified processes, including Change Management, empowers IT teams to provide amazing service and go beyond ITSM. Rely on one of the highest availability cloud infrastructures in the industry, or deploy on premise – and switch anytime in a matter of hours. Cherwell’s flexible, straightforward licensing and pricing model puts you in control.

ITIL-based visual workflows guide you through each core activity of Change Management. Use the visualization manager to know in advance how changes can impact your assets and eliminate conflicts, both upstream and downstream. After completing a project, use the post-implementation questionnaire to effortlessly conduct post-change analysis to understand how changes impacted timelines, expenses, or goals.