Service Asset and Configuration Management

The business value of IT Asset Discovery and Management is being taken more seriously

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Change Management

Manage change and releases across the entire IT infrastructure—from data centers to desktops

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ITSM in the Cloud

AttivaSoft will deploy cloud-based Cherwell Service Management® (CSM) to deliver business and workforce enablement

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Incident and Problem Management

With AttivaSoft, service quality begins here…first contact to your organization. Enable comprehensive

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Configuration Management Database (CMDB)

Create a central reference for IT infrastructure and services

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Release and Deployment Management

With AttivaSoft implementing BMC’s Release Lifecycle Management solution, you are guaranteed to accelerate release cycles to reduce errors and meet critical milestones

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Knowledge Management

Create, share, and search IT knowledge to improve and streamline service delivery

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Request Fulfillment

Implementing a successful Service Request Management solution means

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3CX Phone System works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution...

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Since its inception in 1998, AttivaSoft has been on an IT Service maturity journey with clients on a path to guaranteeing the highest levels and quality of customer service as they embrace and optimize IT Service Management solutions. We are experienced at implementing BMC Remedy ITSM solutions. We are good at deploying and supporting Cherwell’s CSM solution platform. We have stayed the course and ITSM remains our core business….our customers have testified. Some of today’s focus happens to be on Process, IT governance, and Enterprise Service Management overall. As our clients begin to combine service desk and operations much more fluidly than in the past, service management is beginning to embrace both perspectives—there is IT’s interdependencies beyond the internal data center, and a richer focus on consumer behavior in all its dimensions.

“This has been our focus since 1998….let’s journey together through your ITIL/ITSM maturity path and transform your value within and beyond the business.”

– Bruce E. Tyler, CEO at AttivaSoft