Service Management Implementations

AttivaSoft specializes in providing end-to-end IT Service Management (ITSM) services, from tool selection, implementation, training and support of BMC Remedy and Cherwell ITSM solutions. By effectively implementing an ITSM toolset, you can successfully manage operational resources, processes and technology yielding an IT enterprise that is aligned with the business objectives to deliver first class service.


Our clients typical journey to IT Service Management maturity:

AttivaSoft works with many clients to produce a strategic solution roadmap which includes an ITSM gap analysis. The Gap Analysis documents the current state of Service Delivery and Service Support and compares it to the future optimal state for your enterprise. The Solution Roadmap summarizes and details AttivaSoft findings and recommendations, and provides an approach for achieving ITIL based Service Management Best Practices

Making the right decision on what tools you need to support your organizations IT Service Management goals will lay the foundation for a successful implementation. We will ensure the tool you select is built on ITIL Best Practices to promote operational efficiency. AttivaSoft helps you decide on a solution that is adaptable to the future needs of your organization.

Behind every successful ITSM implementation, the right technology is needed to help you meet your organizational goals and support the mission of the business. AttivaSoft specializes in enterprise implementations of the leading ITSM solutions. Our proven delivery methodology is a flexible and consistent process that ensures a successful outcome. We will work with you to form an implementation strategy that is phased correctly to meet your organization’s budget and time constraints. Through a Continual Service Improvement assessment, we provide quantifiable enhancements that increase customer satisfaction.

AttivaSoft provide its clients with a full turn- key ITSM solution support including hardware, software, and administration as a managed service offering.

AttivaSoft has a proven delivery methodology that has been honed and refined through the successful completion of hundreds of IT Service Management solution projects. Our methodology consists of mobilizing the right People, adhering to ITIL aligned Processes, advising on the optimal Technology platform and Partnering with committed client stakeholders to deliver results that guarantee customer satisfaction. ITSM implementation is our core offering….we are thought leaders who worry about the desired outcome so our customers can focus on what they do best. We incorporate common practices and risk averting experiences from hundreds of successful deployments. We are 100% committed to customer satisfaction and guaranteeing value to our clients.