Essex County Council: An ITIL® Case Study

Case Study March 2015 Essex County Council Louise John and Hayley Skargon

Essex County Council (ECC) is England’s second largest local authority and is the overarching local government body for Essex, an administrative area east of London. In collaboration with 12 district and borough councils, two unitary authorities, and about 300 town and parish councils, the Council provides vital services to a varied population of around 1.4 million people over an area of 1,300 square miles.

Information Services (IS) are an in-house Information Services department who support a user base of around 10,000 County Council employees, plus external customers. Made up of around 200 people, IS provide a fully managed IT service, looking after servers, networks, websites and applications in partnership with external suppliers.

Within IS sits the dedicated Service Management team. Made up of six people, including process owners, process managers and an ITIL® lead, they are committed to the adoption and Continual Service Improvement of IS’s ITIL processes.”

Read Full Article at it’s source here: Essex County Council: An ITIL® Case Study.

Posted in Case Study, IT Service Management, ITIL.

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