ITSM Tool Evaluation Survey Phone Name * Email Address * Title: How many persons does IT provide services to? * 1-99 100-999 1,000-4.999 5,000 or above How many Tier 1 and 2 persons will utilize this tool? * 1 - 25 26 - 99 100 or above How many other IT staff will utilize this tool? * 1 - 25 26 - 99 100 or above Do you prefer On-Premise or SaaS? * On-Premise SaaS Open to either What Processes/Functions do you require the tool to support? * Incident Management Problem Management Change Management Release Management Asset Management Configuration Management/CMDB Service Request Management/Service Catalog Service Level Management Knowledge Management Event Management Configuration Discovery and Dependancy Mapping Automated Provisioning Mobile Device Management Chat/Messaging Multi-Tenancy What integrations do you require? * LDAP/AD Event Management Asset Discovery Configuration Management and Deployment Cloud Lifecycle Management Mobile Device Management Remote Login and Automation Services Chat/Messaging Microsoft Sharepoint VoIP Telephony Services What other processes or additional must-have features do you require? * Thanks for taking the time to complete our survey. One of our Solutions Architects will be in touch with you soon with our recommendations for your consideration. Wade Palmer Director of IT Services
