ITSM Tool Evaluation Survey

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Name:*

Email:*

Title:

How many persons does IT provide services to?*

How many Tier 1 and 2 persons will utilize this tool?*

How many other IT staff will utilize this tool?*

Do you prefer On-Premise or SaaS?

What Processes/Functions do you require the tool to support?*

Incident Management
Problem Management
Change Management
Release Management
Asset Management
Configuration Management/CMDB
Service Request Management/Service Catalog
Service Level Management
Knowledge Management
Event Management
Configuration Discovery and Dependancy Mapping
Automated Provisioning
Mobile Device Management
Chat/Messaging
Multi-Tenancy

What integrations do you require?*

LDAP/AD
Event Management
Asset Discovery
Configuration Management and Deployment
Cloud Lifecycle Management
Mobile Device Management
Remote Login and Automation Services
Chat/Messaging
Microsoft Sharepoint
VoIP Telephony Services

What other processes or additional must-have features do you require?*

Thanks for taking the time to complete our survey. One of our Solutions Architects will be in touch with you soon with our recommendations for your consideration.

Wade Palmer

Director of IT Services