Put knowledge at the fingertips of your users - Create articles from scratch, share existing knowledge, or import knowledge from external sources and make it available to both your IT and business users. Remedy Knowledge Management is a complete framework to give your workforce the information they need, when they need it, wherever they need it.
- Fix issues faster: Faster resolutions enable better service and happier customers.
- Help people to help themselves: Deliver true self-service and reduce calls to the service desk.
- Collate and curate: Get knowledge from multiple, disparate sources and make it available to anyone.