IT Operations Support

Proactively maintain the health of your IT Infrastructure.

Are you frustrated with your IT service provider? If yes,  you are not alone.

It is a common complaint we hear from business owners and managers. The problem is that most IT services companies don’t focus on customer service. Sure they want your business and they will take care of your IT needs. However, they want to do it on their terms.

Why is that the case? Most IT professionals have never been trained to really care about customer service. They have a specialized skill set that is in demand and they have never had to focus on pleasing customers to be successful. You have probably worked with IT professionals who are condescending and resort to technical jargon if they don’t want to explain something to you. It is far too common.

AttivaSoft provides full-featured, cost-effective IT Support for small and medium businesses. We’ll take care of the technology and equipment so you can focus on more important things. Like running your business.

Our Managed Service is designed for those organizations that want to pay a predictable monthly amount for IT Service and Support with no surprises. Proactive IT Management and Support to ensure your critical business processes, applications, data and devices are all operating optimally.

  • Monitor – Your network will be monitored to identify warning signs and notify you before problems ever occur. We will keep an eye on server performance, Network uptime and availability, Security and make sure all your data is backed up and protected.
  • Manage – Our proactive management maximizes uptime for your business. We will keep all you servers, desktops and devices patched and secured. This keeps you protected against attacks and will keep your employees as productive as possible. Greater productivity while reducing costs is a great competitive advantage.
  • Maintain – Our team of friendly and knowledgeable technicians will worry about your IT Assets and manage your vendors. Certified and experienced; they will handle any and all IT support needs.

 


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We find that our clients save money by proactively maintaining their computer systems instead of paying us to bring their computers back from a critical situation. Proactive maintenance combined with industry best practices minimizes cost, downtime and keeps employees productive.

Managed IT also gives your employees’ direct access to our helpdesk where our technicians solve up to 70% of all technical support issues remotely! Our quick response coupled with a comprehensive maintenance plan will dramatically improve the reliability of your computer systems and reduce your overall investment in computer-related services.

Our Managed IT service is delivered by installing a small application on each computer in your office. The application will connect securely over the Internet back to our host server. The application provides our engineers with the ability to monitor all of your computer systems, perform routine system maintenance and to deliver technical support directly from our office. The software appears as an icon in the Windows system tray.

All requests for assistance are sent directly to our helpdesk where the support team is immediately notified of your problem. Our technicians will respond by phone to remotely resolve the issue or to schedule a technician on-site. The entire process takes just minutes and we guarantee you won’t find such an easy, reliable and timely service anywhere in the Washington DC Metro Area.

In a heterogeneous IT environment, with hardware from multiple manufacturers, there are usually multiple maintenance contracts from various disparate sources. Managing multiple support contracts and expiration dates adds complexity and unnecessary costs, and may adversely affect availability if there is difficulty finding the correct source to go to when maintenance is needed.

Our Hardware maintenance Support solution consolidating all hardware onto a single, unified maintenance contract reduces the complexity involved with managing and renewing maintenance contracts. Also, when maintenance is needed, there is a single point of contact and phone number to call. We provide online access to our management system to view inventory of managed assets, trouble tickets, maintenance schedule, and reports.

AttivaSoft with its strategic relationships with global hardware OEMs and hardware maintenance organizations; coupled with our expertise in Asset Management and ITIL Help Desk Support we can guarantee a smooth transition and dependable support of your Hardware Environment.