5 CMDB Good Practices

   Wade Palmer, Director of IT Services for AttivaSoft writes: “Often an afterthought, or even neglected, when implementing Business Service Management and IT Service Management (ITSM) Systems and Processes; Service Asset and Configuration Management (SACM) and Configuration Management Database (CMDB) good practices should be considered key components in an effective ITSM strategy. Getting a clear […]

BMC MyIT – Next-Generation Self-Service

“Our personal experience with consumer technology at home has changed our expectations of enterprise information technology (IT) at work, driving employees to demand modern tools to do their jobs. We want the ease of Facebook®, speed of Twitter,® and service of Zappos.com. But what can IT do to meet these lofty goals? BMC MyIT gives […]