5 CMDB Good Practices

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Wade Palmer, Director of IT Services for AttivaSoft writes:

Often an afterthought, or even neglected, when implementing Business Service Management and IT Service Management (ITSM) Systems and Processes; Service Asset and Configuration Management (SACM) and Configuration Management Database (CMDB) good practices should be considered key components in an effective ITSM strategy. Getting a clear view of the hardware and software assets owned by your organization will give you an understanding of the impact and value of the investments you’ve made throughout their lifecycle….

Download full whitepaper here: 5 CMDB Good Practices

BMC MyIT – Next-Generation Self-Service

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BMC MyIT

“Our personal experience with consumer technology at home has changed our expectations of enterprise information technology (IT) at work, driving employees to demand modern tools to do their jobs. We want the ease of Facebook®, speed of Twitter,® and service of Zappos.com. But what can IT do to meet these lofty goals? BMC MyIT gives companies the power to transform the IT experience and eradicate the old, cumbersome processes that have hampered our business productivity and stymied our personal fulfillment at work for too long…”

Download full white paper here: BMC MyIT – Next-Generation Self-Service