5 CMDB Good Practices

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Wade Palmer, Director of IT Services for AttivaSoft writes:

Often an afterthought, or even neglected, when implementing Business Service Management and IT Service Management (ITSM) Systems and Processes; Service Asset and Configuration Management (SACM) and Configuration Management Database (CMDB) good practices should be considered key components in an effective ITSM strategy. Getting a clear view of the hardware and software assets owned by your organization will give you an understanding of the impact and value of the investments you’ve made throughout their lifecycle….

Download full whitepaper here: 5 CMDB Good Practices