ITSM Tool Implementation: Big Bang versus Agility

The concepts around tool implementation and the adoption of best practice have, thankfully, matured in recent years. It is now well accepted that a big-bang approach to an IT service management (ITSM) program is not the best way to achieve an improvement. Gone are the days when an enthusiastic service management proponent would advocate launching multiple ITSM processes in one ‘big-bang’.

mApp Solutions Move Service Management ‘Beyond IT’

Josh Caid, Director of Product Management at Cherwell Software writes: A few days ago, Jarod Greene posted the first of two blogs about how exciting Cherwell Software’s mApp™ solutions are and how others in the industry think so as well. Jarod might have refrained from having to pull a Kanye at Pink15, but allow me, for a minute, to play […]