5 CMDB Good Practices

   Wade Palmer, Director of IT Services for AttivaSoft writes: “Often an afterthought, or even neglected, when implementing Business Service Management and IT Service Management (ITSM) Systems and Processes; Service Asset and Configuration Management (SACM) and Configuration Management Database (CMDB) good practices should be considered key components in an effective ITSM strategy. Getting a clear […]

Essex County Council: An ITIL® Case Study

Case Study March 2015 Essex County Council Louise John and Hayley Skargon “Essex County Council (ECC) is England’s second largest local authority and is the overarching local government body for Essex, an administrative area east of London. In collaboration with 12 district and borough councils, two unitary authorities, and about 300 town and parish councils, […]