Novo Nordisk was looking for assistance in upgrading their current IT Service Management application and building custom applications within the base system for their Facilities and Human Resources Department.
AttivaSoft’s high performance approach combines people, business process and advanced technology solutions. AttivaSoft met with Novo Nordisk representatives to understand their current system requirements, we documented those requirements in a functional specification document, implemented those requirements in the newly upgraded applications and assisted the customer with post production support. We also created two new applications that were developed within the AR System that helped their Facilities Department capture service requests for building and maintenance issues and prevented maintenance, in addition to an Human Resource application to allow Novo Nordisk to submit questions and inquires around HR material and benefits, etc.
Novo Nordisk now has an up-to-date IT Service Management application that leverage out of the box functionality for Asset, Incident and Problem Management. In addition, they had two separate applications for Facilities and Human Resources, which allowed both of those departments to leverage an automated system, versus trying to keep track of all their requests that were arriving via email and phone call and not being captured in any system. This allowed customers to submit their request without having to call each area, which in return allowed the area to assign work and allow their staff to assist getting customers answered fixed and now always on the phone.