Case Studies

Metropolitan Washington Airports Authority

Shortly after taking over leadership of the IT department at MWAA, the CIO realized his IT department was very reactive in nature and did not consistently follow industry best practices in providing the services of IT to the Airport Authority

Massachusetts Avenue Surgery Center

This mid-size ambulatory surgery center had experienced numerous growth pains related to IT Services utilizing both an internal full time resource as well as numerous contractors. AttivaSoft was called in to assist with a single, but repeating, IT “Incident”.

Western air defence

The Western Air Defense Sector (WADS), with headquarters at McChord Field, Washington State, is the largest of three sectors responsible to the Continental U.S. North American Area Defense Region - First Air Force (CONR-1AF) and the North American Aerospace Defense Command (NORAD) for peacetime air sovereignty, strategic air defense, and airborne counterdrug operations in the continental United States. WADS was using an unsupported platform for managing Incidents and Maintenance on their equipment.

Baltimore County Public schools

Baltimore City Public Schools (BCPS) has always staffed their Tier 1 Service Desk in-house within the Information Technology Department. They decided in 2012 to bring in a contractor to fully run their ITD Service Desk. The ITD Service Desk is located in Baltimore City, Maryland and serves the needs of the public education in Baltimore City, covering approximately 77 square miles, with a residential population of more than 646,000.