BMC

Radically redesigned to set a new standard for IT service management on-premises or in the cloud

New BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.

  • Increase value with complete, integrated IT Operations Management (ITOM) solutions from a single vendor
  • Compete more effectively with adaptive automation of any business service
  • Deliver a friction-free user experience with intuitive Remedy with Smart IT
  • Ensure rapid, risk-free service delivery with built-in best practices in a proven platform
  • Anticipate IT operations needs from data-driven insights
  • Reduce implementation and administration requirements with cloud-based Remedy OnDemand


Everything you need for comprehensive, enterprise-ready IT service management

Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise.

  • Adaptive automation
    Extend support beyond traditional ITSM with a highly extensible platform that integrates seamlessly with a greater IT operations management environment.
  • Rapid, risk-free service delivery
    Automate, analyze, and configure every business service to minimize risk to the enterprise.
  • Lower TCO with out-of-box integration
    Save money, manage risks, and optimize worklfows with fully integrated ITSM and ITOM solutions from a single vendor.
  • Data-driven insights
    Dashboards and reports give real-time performance statistics to understand service trends and provide better business support.
  • Friction-free user experience
    Remedy with Smart IT provides streamlined service delivery for Remedy users, and combines with MyIT to deliver an amazing user experience to both sides of the service desk.
  • Increased business agility
    Flexible deployment options let you operate Remedy ITSM on premises or Remedy OnDemand in the cloud, with unparalleled bi-directional portability.
  • Improved employee productivity
    Easy-to-learn, consumer-style tools allow teams to engage, collaborate, and expand their knowledge base to solve issues faster.