Wade Palmer, Director of IT Services for AttivaSoft writes: “Often an afterthought, or even neglected, when implementing Business Service Management and IT Service Management (ITSM) Systems and Processes; Service Asset and Configuration Management (SACM) and Configuration Management Database (CMDB) good practices should be considered key components in an effective ITSM strategy. Getting a clear […]
Case Study March 2015 Essex County Council Louise John and Hayley Skargon “Essex County Council (ECC) is England’s second largest local authority and is the overarching local government body for Essex, an administrative area east of London. In collaboration with 12 district and borough councils, two unitary authorities, and about 300 town and parish councils, […]
The concepts around tool implementation and the adoption of best practice have, thankfully, matured in recent years. It is now well accepted that a big-bang approach to an IT service management (ITSM) program is not the best way to achieve an improvement. Gone are the days when an enthusiastic service management proponent would advocate launching multiple ITSM processes in one ‘big-bang’.
“Our personal experience with consumer technology at home has changed our expectations of enterprise information technology (IT) at work, driving employees to demand modern tools to do their jobs. We want the ease of Facebook®, speed of Twitter,® and service of Zappos.com. But what can IT do to meet these lofty goals? BMC MyIT gives […]
Josh Caid, Director of Product Management at Cherwell Software writes: A few days ago, Jarod Greene posted the first of two blogs about how exciting Cherwell Software’s mApp™ solutions are and how others in the industry think so as well. Jarod might have refrained from having to pull a Kanye at Pink15, but allow me, for a minute, to play […]
Robin Purohit, President of ITSM at BMC writes: One of the themes at this week’s Gartner Symposium is digital business and the big change that it is driving. As I travel and talk with customers, I see evidence firsthand of how the digital age is impacting every industry, transforming every corporation, and is arguably the […]