Cherwell Service Management

Cherwell Service Management® (CSM) delivers IT service management (ITSM), business and workforce enablement.

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SRM and Service Catalog

Implementing a successful Service Request Management solution means offering a centralized, standard and repeatable request platform...

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Kinetic Enterprise Request Management

Kinetic Request is the most powerful and flexible enterprise-wide request management portal application available.

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IT Operations Support

"At AttivaSoft, providing IT support to a client is not just about fixing problems; It’s all about the customer experience."

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Cherwell mApp Solutions

mApp Solutions Move Service Management ‘Beyond IT’ Josh Caid, Director of Product Management at Cherwell Software writes...

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Our personal experience with consumer technology at home has changed our expectations of enterprise information technology (IT) at work...

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AttivaSoft, LLC ( launches new website

Columbia, Maryland, USA, April 20, 2015 – AttivaSoft ( is inviting visitors to explore its recently launched website. AttivaSoft provides IT Consulting and Technical Services to Federal, State and Local Governments, and Medium size companies. The new website has been designed to better inform and educate customers about its portfolio of IT services and partner […]

5 CMDB Good Practices

   Wade Palmer, Director of IT Services for AttivaSoft writes: “Often an afterthought, or even neglected, when implementing Business Service Management and IT Service Management (ITSM) Systems and Processes; Service Asset and Configuration Management (SACM) and Configuration Management Database (CMDB) good practices should be considered key components in an effective ITSM strategy. Getting a clear […]

Essex County Council: An ITIL® Case Study

Case Study March 2015 Essex County Council Louise John and Hayley Skargon “Essex County Council (ECC) is England’s second largest local authority and is the overarching local government body for Essex, an administrative area east of London. In collaboration with 12 district and borough councils, two unitary authorities, and about 300 town and parish councils, […]

ITSM Tool Implementation: Big Bang versus Agility

The concepts around tool implementation and the adoption of best practice have, thankfully, matured in recent years. It is now well accepted that a big-bang approach to an IT service management (ITSM) program is not the best way to achieve an improvement. Gone are the days when an enthusiastic service management proponent would advocate launching multiple ITSM processes in one ‘big-bang’.